This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase on the website https://www.cleankitchen.ee (“Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Clean Kitchen site, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, we collect information about the individual web pages or products you view on our site, which websites or search terms referred you to our site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information”.
We collect device information using the following technologies:
- “Cookies” are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies, including how to disable them, please visit http://www.allaboutcookies.org.
- “Log Files” track actions occurring on our site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web Beacons,” “Tags,” and “Pixels” are electronic files used to record information about how you browse the site.
Additionally, we collect certain information about you when you make or attempt to make a purchase on our site, including:
- your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as “Order Information.”
If you contact us for customer support, feedback, or complaints, we may collect details about specific conditions and events.
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use the collected information to fulfill orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- communicate with you
- screen our orders for potential risk or fraud; and
- when in line with your preferences, provide you with information or advertising relating to our products or services.
We use the collected device information (IP address) to screen for potential risk and fraud and to generally improve and optimize our site (for example, by generating analytics about how our customers browse the site and assessing the success of our marketing and advertising campaigns).
Clean Kitchen OÜ is the data controller and shares necessary personal data for payment processing with the authorized processor Maksekeskus AS.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use it as described above.
For example, we use Shopify to power our online store—how Shopify uses your Personal Information can be found here: https://www.shopify.com/legal/privacy .
We also use Google Analytics to help us understand how our customers use the Site—how Google uses your Personal Information can be found here: https://www.google.com/intl/en/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
We also use Stripe for our subscription payments. Their privacy policy can be read here: https://stripe.com/en-ee/privacy
We share your personal information with Bold Commerce to manage your subscriptions. See details here: https://boldcommerce.com/privacy
We also share personal information, such as your address, with courier companies like Sendpack, OSC, and Omniva for each specific order.
We may also share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants, or other lawful requests for information we receive, or for other reasons to protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about targeted advertising, you can visit the Network Advertising Initiative’s (“NAI”) informational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .
You can opt out of targeted advertising as follows:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/ .
DO NOT TRACK
Please note that we do not alter our site’s data collection and usage practices when we see a “Do Not Track” signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to request that your information be corrected, updated, or deleted. If you wish to exercise this right, please contact us through our customer support.
Additionally, if you are a European resident, please note that we process your information to fulfill contracts we may have with you (for example, when you place an order through the Site) or to pursue other legitimate business interests described above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through our Site, we will retain your Order Information in our records unless and until you ask us to delete this information.
DATA DELETION
Upon request for data deletion, we initiate a 180-day data retention period in accordance with our standard operating procedures and legal obligations, starting from the customer’s last financial transaction with us.
This period is necessary to manage and resolve any potential financial disputes that a customer might raise through VISA, Mastercard, or other card payment processors, or if the customer has received products from us but has not yet paid in full.
Upon receiving a deletion request, our standard practice is to retain only the data necessary to resolve financial disputes and delete all other unrelated data, such as marketing data.
CHANGES
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
CONTACT US
To learn more about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us at: info@cleankitchen.ee